Products/Subscriptions/Services purchased from Couch Meet OPC Private Limited may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Couch Meet OPC Private Limited in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with CouchMeet’s customer service within the refund time frame of 12 hours by sending a mail to refund@couchmeet.com.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Standard Refund Terms
Annual Plans – Within 12 Hours of the date of the transaction.
Monthly Plans* – Within 12 hours of the date of the transaction.
Top-Up Amount – No refund
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
Purchased Product w/ Free subscription/services
In the event any purchased product includes any free services/subscription, if you cancel the purchased product, the list price for the subscription/services will be deducted from the refund amount (the list price is the price of the service/subscription listed on CouchMeet’s website and is not subject to any promotion, discount, or other reduction in price).
Products Not Eligible for Refunds
